Privacy Policy

Information we collect

We collect only the information you choose to give us. When you submit a service request, call, text, or email us, that typically includes your name, phone number, email address, service address, and a description of the HVAC issue or project. Our web host may also record standard technical data such as IP address, browser type, and pages visited, which is used to keep the site running and secure.

How we use your information

We use the information you provide to:

• Respond to service requests, questions, and estimate inquiries
• Schedule, perform, and follow up on HVAC service and installation work
• Prepare invoices and maintain service history for your equipment
• Contact you about appointments, parts, or work in progress

Sharing of information

We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate the business, such as our website host, email provider, or scheduling and invoicing software, and only as needed to perform those functions. We may also disclose information when required by law or to protect our legal rights.

Text and phone communication

If you contact us by phone or text, or provide a phone number in a service request, you agree that we may contact you at that number about your request. Standard message and data rates from your carrier may apply. You can ask us to stop contacting you at any time.

Cookies and analytics

This site may use basic cookies or similar technology to keep pages working correctly and to understand general traffic patterns. Most browsers let you block or delete cookies through their settings; the site remains usable if you do.

Data retention and security

We keep customer and service records for as long as needed to service your equipment, honor any workmanship commitments, and meet tax and legal requirements. We take reasonable steps to protect the information we hold, though no method of transmission or storage is completely secure.

Your choices

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within a reasonable time.

Children’s privacy

This website is intended for adults arranging HVAC services. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy as our business or the law changes. The revised version will be posted on this page with a new “last updated” date.

Contact us

Questions about this policy can be sent to duffyyshvac@gmail.com or by phone at (504) 322-5253. Duffyy's HVAC serves the greater New Orleans, Louisiana area.